Step 1. Login to your account through chempharma.net/wp-login.php or any other login URL (e.g. the "Member Login" page in the navigation menu of the website.)

Step 2. Navigate to the website admin dashboard by hovering over "ChemPharma Professional Association" in the admin navigation bar at the top of the screen, then clicking "Dashboard".

Step 3. Hover over “MemberPress” in the left-hand sidebar, then click “Transactions”.

Step 4. Locate the transaction that you would like to refund. Hover over the transaction number and click the “Refund” link that pops up underneath. The payment will be refunded to the original payment method they used.

Step 5. Note: The “Status” column must be marked as “Complete” for the refund option to be available. If the transaction is still marked as pending, Click the word “Pending” next to the appropriate transaction, then select “Complete” and click “Save”. The “Refund” option should now be available to you once the page refreshes.